RETURNS & CANCELLATIONS POLICY
At Well Groomed we pride ourselves on the high-quality of the products we supply our customers and we always go out of our way to make sure that we provide you with only the best. However, we understand that there may be rare occasions when the product does not meet standards, is not fit for purpose or, while we’re sure you’ll love what you’ve ordered, we understand that sometimes you might have second thoughts.
It is, for this reason, we allow up to 14 days (from the date on which you receive your order) to let us know that you wish to return your purchase. In this case, we will provide an exchange or a full refund of the goods. Any returns which fall outside this 14-day time period may be considered on a case-by-case basis at the discretion of Well Groomed.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Well Groomed reserves the right to refuse a return if it is determined that the item has been used or worn and then returned for any reason other than being ‘faulty’.
Several types of goods are exempt from being returned, unless received as ‘faulty’, these include personalised items (eg. engraved jewellery, monogrammed leather goods etc.) and personal care items.
Send us an email including proof of purchase (and a photo if faulty) to firstname.lastname@example.org and we will provide you with instructions on where to return the item. Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account, then contact your credit card company. It may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Send us an email at firstname.lastname@example.org and we will provide you with instructions on where to return the item.
You will be responsible for paying for your own shipping costs for returning your item (unless the item was faulty). Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over €50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.